Frequently asked questions

How do I log into my account?

How do I create my account?

How do I reset my password?

How do I change my personal information?

What should I do if my username or password does not work?

How can I delete my account?

Can I modify/cancel my order (add or remove products)?

How do I return products I do not wish to keep?

When will I be refunded for the products I do not wish to keep and have returned?

I want to cancel my order and/or exercise my right of withdrawal, what can I do?

How can I return the products after canceling the order?

When will I be refunded after canceling my order?

My order is incomplete, what can I do?

My order is defective, what can I do?

My order contains one or more products I did not order, what can I do?

I do not wish to keep the products received by mistake and want them to be billed, what can I do?

I have not received an order confirmation email, what can I do?

How can I track my order?

When and how should I pay customs duties and taxes?

How can I view my order history?

From what purchase amount are shipping costs waived?

What is the shipping method for orders?

What are the payment methods available?

Is the online payment method secure?

Can I pay in installments on www.francestampphilatelystore.com?

What is the maximum amount I can pay on www.francestampphilatelystore.com?

What to do if my payment was refused?

Will I pay taxes and/or customs fees?

Can I have customs fees if I am part of the European Union?

What to do if I receive a potentially fraudulent email or message?

How is my personal data managed?

How can I contact our Commercial Customer Service?

Where can I view the general terms and conditions of sale of the site www.francestampphilatelystore.com?

I am not satisfied with the handling of my complaint, what can I do?

Can I unsubscribe from the Newsletter?