Frequently asked questions

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When will I be reimbursed for products I don't wish to keep and have returned?

I want to cancel my order and/or exercise my right of withdrawal, what can I do?

How do I return products after order cancellation?

When will I be reimbursed after canceling my order?

My order is incomplete, what can I do?

My order is defective, what can I do?

My order includes one or more products I didn't order, what can I do?

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How can I track my order?

When and how should I pay customs duties and taxes?

How can I view my order history?

From what purchase amount is delivery free?

What is the shipping method for orders?

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What is the maximum amount I can pay on www.francestampphilatelystore.com?

What should I do if my payment was refused?

Will I pay taxes and/or customs duties?

Can I have customs duties if I am part of the European Union?

What should I do if I receive a potentially fraudulent email or message?

How is my personal data managed?

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Where can I consult the general terms and conditions of sale for www.francestampphilatelystore.com?

I am not satisfied with the handling of my complaint, what can I do?

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